In a nutshell, after having some fears, I realized my personal experience does not substantiate any loss of confidence in the app compared to what people are saying and there might be a shred of collective scare. And I suspect at least some cases of that famed data loss might be in fact attributable to user error. There are no reports of any more missing data on their official forums and I believe, due to the nature of the Internet, that if there was a widespread situation, it would literally have been burned to the ground by now. DEVONtech support has always been helpful when I had problems. Personally, I have seen exactly two ghosts which were very quickly picked up by DTTG. Now, that’s a really tough question to answer as I think it boils down to a very personal level of confidence with the app. Thank you very much, sir, much appreciated! I admire your many accomplishments, as well as your calm and kindness online, which is something I do learn a lot from. (On an entirely unrelated matter, it’s a joy to have you here, Jim) (And I know you can’t react to what I just said – nor should you )
On the other hand, I don’t trust Smile anymore for anything. This problem was much more serious but, as far as I’m concerned, I ultimately still trust you guys and the app because you kept your user base in the loop, owned up to everything, helped everyone and fixed this. If I compare, DEVONtech managed the recent difficulties with the ghost files ten times better, with clear communication, constant development and stellar support.
Nothing happened despite continuous promises.ĭifficulties can be understandable, especially in such a time, but for such a long time now, this points to a vision / leadership problem. Using my affiliate privileged channels, I have pointed Smile to growing dissatisfaction and concern about TE.
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I used to love the product, and recommend it heartily to my readers, run contests on my newsletter and so on.īut I couldn’t help but see that a) development was barely active despite the promises and b) the software was running worse and worse. I used to be an affiliate for TextExpander.